At Filtons we want your time in the property to be as enjoyable and stress-free as possible. This guide is to assist you in making decisions should you incur a maintenance problem to ensure the correct action is taken.

We are always happy to assist you whether it is advice on your tenancy agreement or the arrangement of maintenance, we are only a phone call away. This guide is not a replacement for our service but simply aid and our staff will always welcome your call.

What we expect from you as tenants:

To live in and treat the property in a tenant like a manner; this means to look after the property as you would your own home and deal with maintenance issues which arise that are within your capabilities. The following are examples of what tenants are expected to be able to deal with:

• Replacing Light Bulbs.
• Replacing Batteries in smoke alarms, doorbells and thermostats.
• Tightening loose screws, for example, indoor handles.
• Checking fuses when they trip and replaced where required.
• Cleaning of mould if formed.

In addition to the points listed above, if you can safely carry out small tasks without the chance of causing damage to yourself or the property then we invite you to do so.