Filtons Stratford Ltd.
Last Updated: 01/04/2026
1. Introduction
Filtons Stratford Ltd. (“Filtons”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all clients, tenants, landlords, applicants, website users, and any individuals whose data we process.
2. Who We Are
Filtons Stratford Ltd.
Estate & Letting Agent
190 High Street, Stratford, E15 2NE
Office@filtons.com
02030950955
We are the data controller responsible for your personal data.
3. What Data We Collect
We may collect and process the following categories of personal data:
Identity Data
Name, date of birth, nationality, identification documents (passport, driving licence)
Contact Data
Address, email address, telephone number
Financial Data
Bank details, payment records, income information
Tenancy Data
Rental history, references, employment details, affordability checks
Compliance Data
Right to Rent documentation, sanction checks, AML verification data
Technical Data
IP address, browser type, device information, website usage data
4. How We Collect Your Data
We collect data through:
• Direct interactions (forms, emails, calls)
• Property enquiries and applications
• Referencing providers and third parties
• Website usage (cookies and analytics)
• Compliance checks (AML, Right to Rent)
5. How We Use Your Data
We use your data for the following purposes:
• To provide property services (sales, lettings, management)
• To process tenancy applications and referencing
• To comply with legal obligations (Right to Rent, AML, sanctions)
• To manage payments, deposits, and contracts
• To communicate with you regarding your property or tenancy
• To improve our services and website experience
6. Legal Basis for Processing
We process your data under the following lawful bases:
• Contractual obligation – to fulfil agreements with you
• Legal obligation – compliance with UK laws (e.g. AML, Right to Rent)
• Legitimate interests – running and improving our business
• Consent – where required (e.g. marketing communications)
7. Compliance & Legal Requirements
We are required by law to carry out checks including:
• Right to Rent verification
• Anti-Money Laundering (AML) checks
• Sanction list screening
Failure to provide required information may prevent us from proceeding with a tenancy or transaction.
8. Sharing Your Data
We may share your data with:
• Referencing agencies
• Deposit protection schemes (e.g. MyDeposits)
• Contractors and maintenance providers
• Legal and financial professionals
• Government and regulatory bodies
• Technology providers (e.g. Street, Goodlord)
All third parties are required to respect the security of your data.
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
• Secure digital platforms
• Restricted access controls
• Encrypted systems where applicable
We take all reasonable steps to prevent unauthorised access, loss, or misuse.
10. Data Retention
We retain your data only for as long as necessary, including:
• Duration of tenancy or service
• Legal and regulatory requirements
• Up to 6–7 years for compliance and tax purposes
11. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion (where applicable)
• Object to processing
• Restrict processing
• Request data portability
To exercise your rights, contact us using the details above.
12. Cookies & Website Usage
Our website uses cookies to improve user experience and analyse performance.
You can control or disable cookies through your browser settings.
13. Marketing Communications
We may contact you with relevant property updates or services where you have provided consent or where we have a legitimate interest.
You can opt out at any time.
14. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
16. Complaints
If you have concerns about how your data is handled, you can contact us directly.
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
www.ico.org.uk
At Filtons, your privacy is handled with the same care, professionalism, and attention to detail as your property.
