Clear Responsibilities. Fast Response. Well-Maintained Homes.
At Filtons, we ensure all repairs are handled efficiently and in line with UK regulations — protecting both tenants and landlords while maintaining high property standards.
If you experience an issue in your property, it’s important to report it promptly. It helps prevent minor issues from becoming larger problems.
Submit your repair request through our online system or contact our team
Provide clear details and, where possible, photos
Our team will assess and assign the issue to a trusted contractor
You will be kept updated throughout the process
Tenants are responsible for the day-to-day upkeep of the property, ensuring it is kept clean, well maintained, and used responsibly. Minor items such as light bulbs and batteries should be replaced as needed, and any maintenance issues should be reported promptly to prevent escalation. Clear and timely communication helps ensure all matters are resolved efficiently and without delay.
of property issues worsen when not reported early
Most repairs are resolved within 5 working days
tenants report maintenance issues within the first year
of minor issues can be prevented through early reporting
Over 70% of tenants expect repairs to be resolved quickly
Around 1 in 3 tenants report maintenance issues within the first year
Over 60% of tenants expect a response within 24–48 hours
Well-maintained properties can reduce tenant turnover by up to 25%
Nearly 50% of minor issues can be prevented through early reporting
Delayed repairs can increase costs by up to 20–30%
We prioritise all repairs based on urgency:
• Emergency issues are addressed as quickly as possible
• Urgent repairs are typically resolved within a short timeframe
• Routine maintenance is scheduled efficiently with minimal disruption
Our network of vetted contractors ensures high-quality workmanship and reliable service.
Our team is here to help, quickly, professionally, and efficiently.
Our team is here to help, quickly, professionally, and efficiently.
